Tuesday, February 5, 2013

brighthouse is amazing

after waking to no internet again and giving my unpaid time and service to brighthouse, i decided to ignore the meaningless complain it might have been and just mention it as i mention most everything in my daily blog where i mention most everything just to mention most everything for whatever reasons i might have at the time (and brighthouse will not alter my good mood this time)... but now, just a couple of hours later, the cable box decides it's time for yet another reboot - as if it doesn't matter that i pay for the box and the service, it and brighthouse arrogantly believe it is ok to control it in my home... no respect... no is it ok if we interrupt your activities in your home right now and shove yet another reboot up your ... tv?)... ... the lack of customer consideration remains amazing... astounding...


to brighthouse techs, csrs, and management: click here and read this before you comment if you are not just SPAM commenting... simply, if you want more of my time and energy, pay me...

most consistent complaint: no sound at start up... random re-boots...

only acceptable solutions: service that works... pay me for my time...

brighthouse digital hd cable tv (table updated 2/5/13):
working perfectly
working adequately
not working properly
not working at all
0% of the time

0% of the time

95% of the time

5% of the time

no problems

delays, box/channels reset occasionally, software does not adjust aspect ratio and picture size automatically
sound does not go on at start, box resets/blinks every 60 seconds, aspect ratio and picture size are off box/channel resets every 10-15 seconds or other issue requires reboot, call to tech support, or visit

the tech who installed our service here last week suggested getting the other brand of cable box, samsung again... other techs have suggested this sysco cable box when we had the other brand... their answer is always just give us more of your time (without compensation) and try something else (that won't work)... we watched the superbowl at a friends on century link and it worked fine... most neighbors here in our new place have satellite dishes so we'll be talking to them about service and reception as we meet them... brighthouse just does not seem to get the message...

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