and once again i am in the middle of working on internet research and in the middle of watching something on tv and the crappy brighthouse service that i pay $130 a month for decides i can not do what i want to do and will i be compensated for my time?... the reboot started automatically about ten minutes ago and it continues... does brighthouse really care?... is brighthouse really a friend?... don't believe the bullshit commercials, they do not care and are not your friend... they continue to tell me that this should not be happening and continue to ask me for my time and my services without compensation - and they continue to provide a mediocre product with ineffective service...
and during the last service call, just two weeks ago, i told the tech what was going on and he suggested getting the new box... in other words, call for service again... and talking to two csrs on the phone to set up the service call (the first one was "disconnected" somehow), i explained all the issues and what happened?... nothing... the service tech had no clue...
so now this latest brighthouse-initiated reboot that interrupted my service took fifteen minutes and turned off my tv twice and now my tv will not go on... whatever signal was sent to the tv apparently rebooted my tv as well... and of course it turned off the cable box so the channel was reset... so now, twenty minutes later the tv is trying to connect to the but and on comes what?... not the channel i was watching (not that i want to watch a show after brighthouse forced me to miss 20 minutes of it), but the first-on channel and, of course, without sound... worst of all, the internet service has gone downhill since the move and it was the internet that was keeping me... the neighbor's dishes are looking more attractive once again...
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