the nfl fails again

they started the season with ridiculous referees making ridiculous calls that decided the outcome of games... and they finished the season with questionable referees (how do they choose the officials - and was it done fairly and by the rules?... really?... how much was front office politics involved?... evidence suggests too much) influencing the outcome of the superbowl... if professional sports is to have any integrity at all, it is serious enough to repeat - questionable management of games should not decide games, no less directly influence the outcome of the superbowl... it is sad that an organization that earns billions a year cannot get it right...

Bias? Maybe. Inconsistency that influenced the outcome? Yes. Further loss of integrity and enjoyment of the game? Yes. Did the refs call the same fouls differently at different times? Yes. Did the 49ers coach make some poor calls that ultimately gave away opportunities to win? Yes. Did the refs ignore an offensive pass interference penalty that prevented an easy interception by SF? Yes. Did the referee leniency allow more interference with the offenses than it should have? Yes. Did that effect the ball possession? Yes. Did that effect the score? Probably. Did a Baltimore player push a referee during the game and have no penalty called? Yes.

Here's a question I will leave for further video review (and you) to answer... Was there a missed Baltimore facemask penalty before the first 49er fumble? I think so, but the CBS avoidance of controversy made sure that was not looked at. Media wimpiness and bias is just as sad as league of referee bias.

The fact is that poor play calling inside the 20 yard line cost the 49ers the superbowl - the bad calls would have made it easier to win, but SF blew it by calling the wrong plays at the wrong times... on at least two scoring series in the red zone during the game, the 49er coach made the wrong calls... ignoring the 49er strengths and wanting their inexperienced quarterback to suddenly make plays that veterans find challenging was the wrong call... fades to the same wide receiver over and over (is crabtree their only receiver?... no) when they did not have a dominant wide receiver who could make a spectacular catch and when their quarterback was only playing his seventh start was the wrong call... not going with a formation (pistol) and play set that was averaging 8 yards per play was the wrong call... the 49ers inexperience showed throughout the game but they could have overcome it with the right play calls...

on the other hand, the refs seemed baltimore biased most of the game... the most obvious example is that the same grabbing of a receiver called pass interference on the 49ers that lead to a ravens touchdown earlier in the game was overlooked when baltimore did it and the fact that one of those overlooks was a potential winning touchdown for the 49ers showed the bias of referees decided the game than the talent of the players... the fact is, the 49ers coach called the wrong plays and probably did not deserve to win based on the poor play calls in critical situations, especially then, and the poor execution in that situation (the pass was not well thrown, but it was a holding penalty that was not called... so the ravens win is tainted, the integrity of officials is tainted, the integrity of the nfl is tainted, and the integrity of the superbowl is tainted... and cbs is a joke when it comes to sports... the announcers defending the refs are wimps, but it's cbs, the worst sports broadcasters in the business (though nbc and fox are not far behind) and they typically do everything they can to spin the facts to avoid controversy and support the nfl even when the officials or nfl are/is obviously wrong...

once again, very disappointed by the supposedly professional sports...

on yet another hand, i won my fantasy survival football league because i picked baltimore to win the superbowl... so if you think my perspective is sour grapes, think again... the bad play calls by the 49er coach and the bias calls by the refs actually helped me win my game... my disappointment is not because i was rooting for the 49ers or against baltimore... my disappointment is because the referees showed bias at key moments in the game and their bias helped decide the game... san francisco might not have deserved to win based on mistakes and key bad play calls, but they did deserve a fair shake from the referees and they did not get that...

I would like to take the NFL more seriously and believe the best team always wins, but I don't. From my perspective it's a crap shoot with refs and politics influencing the outcomes of games as much as the players on the field.

Defensive holding was called inconsistently and it effected the outcome of the game. On the last series of the game specifically: Was it a bad play call by the coach? Yes. Was it a poorly executed play by the offense? Yes. But was it also a violation of the rules? Yes. Was it called? No. It was selective penalty calling.

Overall, I think SF play calling in the red zone (more than once) cost them the win but fair calling by the refs and they might have won in spite of the coaching. The sad aspect of of the politics choosing referees and inconsistent calls is that it diminishes the integrity of the game and the respect for the winner.

For the record, I picked Baltimore to win and won my Survival Football league because Baltimore won the Superbowl. So this is not a SF fan's sour grapes. This is a football fan's disappointment with the loss of respect for the league and the loss of integrity of a win.

waiting for the brighthouse connection

i occasionally get a message here or by phone from brighthouse sales or technicians that appear to be efforts to resolve the on-going service interruptions i frequently experience, a few of which have been chronicled in this blog... today i am brought here due to continued poor service preventing me from enjoying cable programming... in this entry, i will also address why i have stopped responding to the brighthouse calls... the bottom line is this - if the solution brighthouse is offering does not start with a monthly discount for my time, energy, and interrupted service, i am not interested in wasting more of my time trying to fix the continuing brighthouse problems...

now to today's issue...

first, should it take 3-5 minutes to use the remote to use the search feature to find a specific show you want?... when you press your remote, does nothing happen for ten seconds or longer?... when scrolling through channels, does the scrolling freeze and take sixty seconds to get through the first 100 channels?...

when you want to find out when specific shows are on, for instance, which football games are being broadcast on which channels at what time, can you do that in less than 5 minutes without loosing your feed to the game you are currently watching?...

if you can do these things with brighthouse, then you are getting better service than i am... i do not know if it is the converter box or the line conditions or something at the brighthouse connections or bandwidth or something else, but the delays in receiving signals simply switching stations or scrolling through the stations is unacceptably long...

let's look at the solutions and customer satisfaction...

the first solution is change the batteries in the remote... i do that monthly, even more often at times... i do not use the remote daily... the batteries i remove from the remote are still very effective in any other electronic product and testing shows they are still good batteries... i have changed the remote several times... the remote does not seem to be the primary problem...

the next solution is reboot the box (again, a weekly activity which is ridiculous inconvenience and lowers my customer satisfaction a lot)... i do not work for brighthouse... i pay brighthouse for service...

it is as simple as this...

i should not have to provide service for brighthouse equipment unless brighthouse pays me to provide service... to resolve this customer dissatisfaction, i should be paid for each service i provide for brighthouse equipment... my time and energy has value... a $5 discount for each required reboot would be appropriate...

as i manually reboot on average weekly due to lagging service or other issues, a $20 discount monthly is required for customer satisfaction as much as the reboot is required just to use the service i pay for...

this does not include the auto-reboots that the box does when i am in the middle of watching a show - that is an intrusion that is not acceptable and a dollar amount will not provide satisfaction, however a punitive dollar amount might encourage brighthouse to not randomly interrupt the service i am paying for... $50 would be fair, considering the level of customer dissatisfaction and the profit margin brighthouse currently provides... the risk of a $50 refund should be incentive enough for brighthouse technicians to stop randomly interrupting the service i pay for... might as well have satellite...

the next solution to any issue is to call brighthouse... that averages more than 30 minutes and takes me away from work or life activities that of my choosing... essentially, it puts me in the position of working for brighthouse... i should be compensated at $15 an hour for my time when i am required to call brighthouse just to use the service i am paying for...

the next solution is a home service call... that requires a change in my schedule and anywhere 2-4 hours of down time waiting for the service technician... i have experienced at least two no-shows and may have forgotten more... again, a minimum of $15 per hour for the time i give to brighthouse required to use the service i pay for... since the best they do is a 2-hour window, a minimum $30 refund of my money is fair for each service call...

these are very fair wage compensations for my time as i could be earning much more per hour if i chose not to give brighthouse my time... this is also an excellent performance improvement incentive for brighthouse to improve their product and customer service as the responsibility for not paying me would be set directly on brighthouse - provide the service i pay for without glitches and interruptions and you refund me nothing, you get more than $1,000 a year from me...

so, to the brighthouse techs and csrs and managers who may read this, if your proposed resolutions to the issues i have been reporting for the last few years does not include monetary compensation for my time, energy, troubleshooting, and inconvenience... then please do not offer the appearance of a blank check "let me help you" in my comments here or on the phone... your "help" costs me time and money... and the dozens of calls and home service calls i've given you over the years has has not resolved the issues...

keep in mind that what brings me here today is the same thing that has brought me to write every blog entry about brighthouse service, dissatisfaction with the brighthouse product... if there was not an issue preventing me from using the product today, i would not be writing this... i am not looking for money, i am looking for the service in pay for... at this point however; i have given enough time and energy to brighthouse without fair compensation and propose the refund plan in this entry as a last effort to keep me as a brighthouse customer...

as a quality manager myself, understanding the customer's dissatisfaction and needs is an essential aspect of customer satisfaction... hopefully this writing has provided you with the specific information you need to satisfy this customer...

i am likely not the only customer who would approve of this plan...

UPDATE: why should today have only one issue, it's brighthouse service, after all...

I get home and find the show guide is suddenly changed to ridiculously huge letters so the stations can't be read and only the first word for any show name is visible... why am i not surprised that the box reset itself again and now does not provide a useable guide to what is on...

it's not like we have only one issue each day... we have several on-going issues every day... like the cable box still turns on and switches to mute for some reason and we have to change channels a certain way with the remote to get sound... if we actually watched tv daily we'd have a different service...

what baffles me most is how people who actually watch tv daily put up with brighthouse... i know what keeps me is the internet, not the best but the fastest around here... and also the fact that i get a discount some months i spend time trying to get the service fixed... but the fix has not worked in the past few years since i've had the service... we plan on moving early next year and moving with brighthouse does not look likely...

NFL Fail

the nfl really sucks this year mostly due to the inexperienced officials losing control of games and making very bad calls that effect the momentum and the outcome of games... no amount of spin is going to convince me that this season's first two weeks would have had different outcomes of some games if the regular refs were out there...

it is apparent now that the nfl commissioner and bosses were lying over the last few years when they stated they were imposing fines and changing rules to protect players... they obviously do not care about players... say it again - the decision to let players play under these poorly officiated out of control conditions is proof the bosses do not care about player safety...

the commissioner is certainly a gambler... gambling fans will watch crap and gambling nobody will get hurt enough to permanently scar nfl football... i hope a superstar's career is not ended because the nfl is allowing this fiasco to continue because that would be a permanent scar and legacy for this current commissioner...