watching the double overtime game as the san antonio spurs make an amazing comeback to win was not interrupted by brighthouse, thankfully, but the post game show, just as the san antonio coach was about to speak, brighthouse decides i cannot watch it... no, brighthouse decides that is the moment to shut down my enjoyment of the nba playoffs and send a firmware upgrade to my box... they don't ask like any user-friendly considerate software would ask if it is a good time... they don't give any options at all... just go away, it is not your tv or cable box, you are a sucker for paying us $130 a month, we own you and your tv viewing pleasure so bug off customer, we are brighthouse and we don't give a fuck...
bullshit commercials about being a friend?... somebody give me a better option than brighthouse - please... but before you call with sales calls - match the internet speed...
damn brighthouse, hire some quality control and costumer service professionals...
UPDATE: the firmware update somehow removed ESPN and ESPN2 from my channel lineup... ESPN and ESPN2 are just blank screens... so i will have to call and waste my time fixing they screw up once again...
UPDATE: the only solution brighthouse offered is to waste more of my time without compensation by sending yet another technician out to pretend to fix the problem like that last dozen technicians did over the last few years...
the brighthouse service has never worked properly and the brighthouse service techs have never been able to fix it in dozens of attempts... i've spend dozens of hours a year working for brighthouse on my time... it is always reboot the box and/or we will send out a technician to fix it, which has been a lie more than a dozen times...
don't trust brighthouse, they lie constantly...
i will just turn off the service, unplug the box, disconnect everything and reconnect tomorrow and see if that changes anything... that is the most i will give brighthouse now... i will pay $10 less this month and see if they cancel my service or allow that compensation for my time..
UPDATE THE NEXT DAY: it worked sort of... so i lose a day of service and put in a half hour of my time to service brighthouse equipment and we are back to the unsatisfactory service we had before the rude interruption of service caused by their firmware update...
i thought there were laws against monopolies...
Tuesday, May 7, 2013
Thursday, May 2, 2013
dang Kaspersky
the Pure 3.0 protection program is trying to take over my computer (first complaint here) and it is becoming more than a nuisance as it is preventing me from using the computer when and as i want to... the triple scan plus database update happens simultaneously any time i come out of sleep mode or turn on the computer even when i turned the settings to OFF... the scans happen automatically and slow the computer almost to a freeze the computer until i can finally get the console open to stop it... the console is slow to open, then shuts down, the systray icon disappears, and then returns a couple of minutes later... and it seems to be getting worse, not better, as the Pure 3.0 is running more often and therefore interrupting my computer usage more often...
I think they know they have a problem with Pure 3.0, but i've received no response from the email to support... tomorrow i will call and see what they can do for me... they either need to fix it or walk me through returning to Pure 2.0 without putting my computer at risk because software preventing me from using my computer has got to go...
I think they know they have a problem with Pure 3.0, but i've received no response from the email to support... tomorrow i will call and see what they can do for me... they either need to fix it or walk me through returning to Pure 2.0 without putting my computer at risk because software preventing me from using my computer has got to go...
brighthouse is ridiculous
you can find too many complaints in this blog about brighthouse and it is only laziness, lack of use, and the knowledge that most other services are equally problematic and in terms of internet speed, a lot slower so i feel stuck with the crap brighthouse offers... the ridiculousness is that they actually made an unsolicited sales call to me today... i am on the national no-call list and have repeatedly told brighthouse directly that i am dissatisfied with their service and do not want their SPAM phone calls but they did it again... why would i pay more money for the crap they offer?...
the internet service remains about the same, it works but has intermittent lapses and is much slower than it was at the previous location (same service, same cost, just no boost in signal like they finally did at the other location after a half dozen service calls... i told them i do not want to waste my time with starting over troubleshooting here and requested they simply review my record and provide the solution of boosting the signal and they apparently don't get it - it being how to satisfy a costumer)...
the cable is about the same, the box needs rebooting weekly to keep it from locking up and the rest of the issues are listed in previous entries... there would have been no complaint if their sales department didn't annoy me today with an insulting disregard for my previous requests and documented issues, but here we are... brighthouse is ridiculous and if there was an alternative with equivalent speed/bandwidth i'd jump at it...
so how is your day?...
the internet service remains about the same, it works but has intermittent lapses and is much slower than it was at the previous location (same service, same cost, just no boost in signal like they finally did at the other location after a half dozen service calls... i told them i do not want to waste my time with starting over troubleshooting here and requested they simply review my record and provide the solution of boosting the signal and they apparently don't get it - it being how to satisfy a costumer)...
the cable is about the same, the box needs rebooting weekly to keep it from locking up and the rest of the issues are listed in previous entries... there would have been no complaint if their sales department didn't annoy me today with an insulting disregard for my previous requests and documented issues, but here we are... brighthouse is ridiculous and if there was an alternative with equivalent speed/bandwidth i'd jump at it...
so how is your day?...
Wednesday, May 1, 2013
kaspersky pure 3.0
not so pure, since 3.0 was released... i've used kaspersky computer protection products for a long time and mostly, i am satisfied... they do drain a lot of resources but if they run on schedule, like when i am not using the computer - and when they do not start major scanning operations while i am using the computer, then they don't interfere with my using my computer... but since upgrading to Pure 3.0 recently, the scans occur simultaneously when i am using the computer, the scheduling resets to several days a week no matter what i set it for, and the multiple scans while i am already using the computer freezes the computer... the scans slow the computer to a crawl and freeze software, especially mail, and stop browsing, especially facebook and any graphic and scan intensive sites... i've had to switch to scanning manually and hope the scheduled scans don't keep resetting... i let kaspersky support know and hopefully they will get 3.0 fixed soon, but until then, anybody have any recommendations for a more reliable full scale protection software, send them to me...
virus protection should not act like a virus, ya know?...
UPDATE 5/2/13 1:30 PM...
The help ticket i put in yesterday did not appear on the Kaspersky site today so i put in another one that did appear...
the settings are set to manual scans and yet, Kaspersky Pure 3.0 automatically started all three scans (Full, Critical, and Vulnerability) and a download of updates simultaneously which is preventing the cpu from taking on any other tasks and slowing Kaspersky itself to a crawl... i ended up shutting down everything i was doing which took 20 minutes due to the non-responsiveness of the cpu... i do not appreciate a software that takes over my computer for hours (estimated time 3+ hours and that did not changed for an hour) especially when the software itself is not following it's own controls... so turning off automatic scans is not a viable solution...
i checked the website and there is no record of the support request i sent in... there's no email response from Kaspersky... so I sent another request and this time am recording the request number: 314695632... it instantly appeared on the list of "my requests" so apparently yesterday's did not go through... perhaps because the computer had to be shut down due to the Pure 3.0 locking it up... hopefully they come back with a solution quickly...
UPDATE 5/2/13 still going on...
UPDATE 5/9/13 still locking up, no response from tech support...
UPDATE 8/14/13 unsatisfied customer... unless serious fixes are released soon, I will not be renewing my 3-year contract with Kaspersky (I've been a customer for more than 8 years)... i never did get a satisfactory response to the issues and the scans still start occasionally on their own at which time i cannot use the computer and must wait while Pure 3.0 slowly allows me to stop the scans... i can no longer download email or stream music/videos without delays or time-outs and connection interruptions have increased to more than one an hour which may partly be due to the poor broadband (Brighthouse) service but it coincides with upgrading to Pure 3.0 as well...
virus protection should not act like a virus, ya know?...
UPDATE 5/2/13 1:30 PM...
The help ticket i put in yesterday did not appear on the Kaspersky site today so i put in another one that did appear...
the settings are set to manual scans and yet, Kaspersky Pure 3.0 automatically started all three scans (Full, Critical, and Vulnerability) and a download of updates simultaneously which is preventing the cpu from taking on any other tasks and slowing Kaspersky itself to a crawl... i ended up shutting down everything i was doing which took 20 minutes due to the non-responsiveness of the cpu... i do not appreciate a software that takes over my computer for hours (estimated time 3+ hours and that did not changed for an hour) especially when the software itself is not following it's own controls... so turning off automatic scans is not a viable solution...
i checked the website and there is no record of the support request i sent in... there's no email response from Kaspersky... so I sent another request and this time am recording the request number: 314695632... it instantly appeared on the list of "my requests" so apparently yesterday's did not go through... perhaps because the computer had to be shut down due to the Pure 3.0 locking it up... hopefully they come back with a solution quickly...
UPDATE 5/2/13 still going on...
UPDATE 5/9/13 still locking up, no response from tech support...
UPDATE 8/14/13 unsatisfied customer... unless serious fixes are released soon, I will not be renewing my 3-year contract with Kaspersky (I've been a customer for more than 8 years)... i never did get a satisfactory response to the issues and the scans still start occasionally on their own at which time i cannot use the computer and must wait while Pure 3.0 slowly allows me to stop the scans... i can no longer download email or stream music/videos without delays or time-outs and connection interruptions have increased to more than one an hour which may partly be due to the poor broadband (Brighthouse) service but it coincides with upgrading to Pure 3.0 as well...
Wednesday, April 17, 2013
google stats
ok, they are free, the google-blogger blogs and the stats they provide, so this is only a semi-complaint because, after all, we get a whole lot for free from google-blogger and if a feature is not working, well, many free features are... i just want to record my semi-complaint about the google stats on blogger, specifically, the "Don't count my own page views" feature... this is the feedback i sent to google:
there are a whole lot of other ways they can improve their stats, like list more than the top ten of everything, but for as much as i use the stats (and as much as they mean to me), this is the one feature i wish they would get right... anyone who makes use of the stats on blogs here, feel free to enlighten me as to how you use them because other than amusement, i don't find much use... thanks and may all our complaints be this light :)
The "Don't track your own page views" seems to have a very short term cookie and it is very annoying to have to reset this feature regularly. Even more annoying when it must be done blog by blog for multiple blogs. I know this is free, but the stats lose their meaning if they are constantly reset to count my page views when I do not want my page views counted. Why have the feature at all if it isn't going to stay "on"? So two feature requests:
No expiration date for the cookie that controls "Don't track your own page views"
and
an "all blogs" feature where a change in settings can be done across all blogs with one change.
Thanks for the free blogs, I hope these suggestions will be considered in your next update.
there are a whole lot of other ways they can improve their stats, like list more than the top ten of everything, but for as much as i use the stats (and as much as they mean to me), this is the one feature i wish they would get right... anyone who makes use of the stats on blogs here, feel free to enlighten me as to how you use them because other than amusement, i don't find much use... thanks and may all our complaints be this light :)
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