not so pure, since 3.0 was released... i've used kaspersky computer protection products for a long time and mostly, i am satisfied... they do drain a lot of resources but if they run on schedule, like when i am not using the computer - and when they do not start major scanning operations while i am using the computer, then they don't interfere with my using my computer... but since upgrading to Pure 3.0 recently, the scans occur simultaneously when i am using the computer, the scheduling resets to several days a week no matter what i set it for, and the multiple scans while i am already using the computer freezes the computer... the scans slow the computer to a crawl and freeze software, especially mail, and stop browsing, especially facebook and any graphic and scan intensive sites... i've had to switch to scanning manually and hope the scheduled scans don't keep resetting... i let kaspersky support know and hopefully they will get 3.0 fixed soon, but until then, anybody have any recommendations for a more reliable full scale protection software, send them to me...
virus protection should not act like a virus, ya know?...
UPDATE 5/2/13 1:30 PM...
The help ticket i put in yesterday did not appear on the Kaspersky site today so i put in another one that did appear...
the settings are set to manual scans and yet, Kaspersky Pure 3.0 automatically started all three scans (Full, Critical, and Vulnerability) and a download of updates simultaneously which is preventing the cpu from taking on any other tasks and slowing Kaspersky itself to a crawl... i ended up shutting down everything i was doing which took 20 minutes due to the non-responsiveness of the cpu... i do not appreciate a software that takes over my computer for hours (estimated time 3+ hours and that did not changed for an hour) especially when the software itself is not following it's own controls... so turning off automatic scans is not a viable solution...
i checked the website and there is no record of the support request i sent in... there's no email response from Kaspersky... so I sent another request and this time am recording the request number: 314695632... it instantly appeared on the list of "my requests" so apparently yesterday's did not go through... perhaps because the computer had to be shut down due to the Pure 3.0 locking it up... hopefully they come back with a solution quickly...
UPDATE 5/2/13 still going on...
UPDATE 5/9/13 still locking up, no response from tech support...
UPDATE 8/14/13 unsatisfied customer... unless serious fixes are released soon, I will not be renewing my 3-year contract with Kaspersky (I've been a customer for more than 8 years)... i never did get a satisfactory response to the issues and the scans still start occasionally on their own at which time i cannot use the computer and must wait while Pure 3.0 slowly allows me to stop the scans... i can no longer download email or stream music/videos without delays or time-outs and connection interruptions have increased to more than one an hour which may partly be due to the poor broadband (Brighthouse) service but it coincides with upgrading to Pure 3.0 as well...
Running into the same problem with my computer...looks like they really fucked up pure 3.0. My windows explorer crashes like 10 times a day. If i click an icon, it takes like 30-40 seconds before i can get a menu up or double click. then depending on the program, another 2-5 minutes to load. Antivirus that behaves like a virus
ReplyDeleteI had to turn the scheduled scans off completely and only run scans manually when i remember and find time. That helps with the unexpected slow downs, but I don't feel the computer is as protected. The scans still start occasionally on their own even though they are all set to manual. Not being able to use the computer while scans run in the background makes Pure 3.0 an ineffective product I will likely not renew.
ReplyDeleteTwo other recent issues are mail downloading, which takes ridiculously long and may be due to the scanning Pure 3.0 does... and disconnects from my cable internet provider while browsing or downloading mail.
Yet another issue is even with high speed broadband (30mbps) i can no longer count on streaming music or videos as I used to before switching to Pure 3.0. I paid for an increase in download speed and the stream is still not nearly as consistent as it was before Pure 3.0. I don't find Brighthouse all that great either and they might have some issues as well, but the streaming was much smoother before Pure 3.0.
I did get through to tech support by phone and they had no answers for the unscheduled scan or slow down issues. They were able to send me my licensing key via email so I could re-license the product, but they could not explain why the license suddenly was invalid in the middle of a three year contract.
All in all, I was satisfied with Pure 2.0 as far as I could tell. Pure 3.0, on the other hand, will be replaced at the end of the contract unless serious fixes are released and the issues are gone.