brighthouse... wow

watching the double overtime game as the san antonio spurs make an amazing comeback to win was not interrupted by brighthouse, thankfully, but the post game show, just as the san antonio coach was about to speak, brighthouse decides i cannot watch it... no, brighthouse decides that is the moment to shut down my enjoyment of the nba playoffs and send a firmware upgrade to my box... they don't ask like any user-friendly considerate software would ask if it is a good time... they don't give any options at all... just go away, it is not your tv or cable box, you are a sucker for paying us $130 a month, we own you and your tv viewing pleasure so bug off customer, we are brighthouse and we don't give a fuck...

bullshit commercials about being a friend?... somebody give me a better option than brighthouse - please... but before you call with sales calls - match the internet speed...

damn brighthouse, hire some quality control and costumer service professionals...

UPDATE: the firmware update somehow removed ESPN and ESPN2 from my channel lineup... ESPN and ESPN2 are just blank screens... so i will have to call and waste my time fixing they screw up once again...

UPDATE: the only solution brighthouse offered is to waste more of my time without compensation by sending yet another technician out to pretend to fix the problem like that last dozen technicians did over the last few years...

the brighthouse service has never worked properly and the brighthouse service techs have never been able to fix it in dozens of attempts... i've spend dozens of hours a year working for brighthouse on my time... it is always reboot the box and/or we will send out a technician to fix it, which has been a lie more than a dozen times...

don't trust brighthouse, they lie constantly...

i will just turn off the service, unplug the box, disconnect everything and reconnect tomorrow and see if that changes anything... that is the most i will give brighthouse now... i will pay $10 less this month and see if they cancel my service or allow that compensation for my time..

UPDATE THE NEXT DAY: it worked sort of... so i lose a day of service and put in a half hour of my time to service brighthouse equipment and we are back to the unsatisfactory service we had before the rude interruption of service caused by their firmware update...

i thought there were laws against monopolies...