maybe it's not as bad as brighthouse sucks, but maybe... three or four services calls in the past two weeks and still not right...
so the cable guy finally showed up and after asking what's wrong (why do i call in a service request giving details of what's wrong if the request is not documented for the tech?) and he played with the box a bit (my request was a replacement box due to the box repeatedly freezing)... he came and went twice bringing in two other replacement boxes until one seemed to work... jackson had to all him back in from his truck cuz the HD aspect ratio was off and he explained that the samsung software accounted for that but the sysco software did not and they've been having a lot of problems with the samsung box... so ok, i said i'd explore the features and he said call us anytime...
every cable guy has different answers and excuses and none have been proven right... worse yet, each cable guy set the features, remote, resolution, aspect ratio, and so on differently... they do not seem to know the best settings for a given HD tv... poor training, poor knowledge, poor service...
and i discover that this latest box (maybe the seventh or eight box this year) apparently does not convert to a 1080 signal so the max resolution is 720 and that is a downgrade from the previous box... yeah, it froze, but i want 1080 resolution (why buy a tv if you can't use the features, right?)... so i went online and wrote brighthouse support by email instead of calling... i am tired of calling... definitely not a satisfied customer...
they did give me the second discount for this year so the recognize the shoddy service, but saving $37 bucks is not fixing the problem... so the continuing saga of poor cable service drums up this meaningless complaint...
