the continuing saga of brighthouse suckage

so for the fourth time i leave work early this month to head home for the brighthouse roadrunner internet tech and for the second time the tech does not show... this time i was here a half hour before the scheduled time and i said yes three times to confirmation phone calls, the last one being a half hour before the scheduled time... brighthouse has a very dissatisfied customer... hello friend my ass...

it may be time to explore the alternatives...

and as i type the last dot of that ellipsis and pause a moment, there is a knock on the door and it is the cable guy... an hour late and no call to let me know (and i was so ready to nap three hours ago and fought to stay awake so i wouldn't miss the guy and so much for catching up on sleep as i am out at 5am tomorrow and am frustrated now (and i do not like going to sleep frustrated) and of course the internet is fine now... for the moment... he unplugged and tested and reset and reconnected and all is well, for the moment... yet the telephone tech couldn't get it fixed last time on the phone which is why they escalated to an advanced tech home visit again...

maybe they just cut off my service when i am online too constantly, especially on certain websites that continuously update ads or whatever... maybe it is the time of month for a bandwidth issue... maybe it's just crappy old wiring that worked fine for ten months and then started going out... maybe it's a crowded apartment complex with a lot more users pulling bandwidth... maybe it's a hacker... maybe it's just brighthouse sucks...

and then keep calling to sell me more product and i keep asking why should i pay more when the product isn't working consistently... business... they could placate me with a free month or a free upgrade but they seem not to care... like most businesses, charge more, get less... hello friend my ass...

hello friend is their new ad campaign, in case you were wondering... they lie...

so now he is outside checking on the main wiring... and the internet went out again, so he must have disconnected the whole building to check the main line... hopefully i will get to upload this and be online a bit tonight... and now the internet is local only again...