sitting here minding my own business watching something i recorded on the brighthouse dvr and the picture froze... and the remote froze... and the digital box froze... and now it is rebooting... excuse me for wanting to use the products and services i pay #130 bucks a month for, why should i be a satisfied customer after all, brighthouse is my friend, right?... so how long will i be without service this time?...
overall, the service has stabilized to fair-mediocre with the same glitches... five to ten second blackouts when changing channels on a regular basis... no sound when turning the box on just as often, though not constant anymore... overall though, the service and equipment has not improved enough to change the last review and ratings... pathetic, really, that there is supposed to be a choice, no monopolies in this country... and companies are supposed to not lie in advertising... and service used to be something to be proud of, or maybe that was always a lie... but the corporations continue to take in billions in profits while you and i, average consumers, choose between better food, health care, phone, entertainment, or other life activities because they cost so much we can't have it all, even on a modest level...
and brighthouse is as bad as any of the corporations... they charge so much for the crappiest equipment because they need to keep paying service people to fix the equipment and sales people to sell the service that leaves customers so frustrated and dissatisfied...
ten minutes and the pictures comes back on, but it is stretched off the screen... the ticket on the left side of espn cannot be be read... so i need to trouble shoot the settings again... and i cannot enjoy the service i pay $130 a month for... i cannot go a single month without issues and interruptions of service that are so frustrating i turn off the tv and come here to document the crappy service and defective equipment...
do they wonder how long they can continue this way before the average people have had enough?...
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