will someone please offer an internet service at 30Mbps so i can dump the madness that is the brighthouse company?... they are so far behind the times in technology that it takes ignorance or ignoring to stay with them and sometimes the ignoring just does not work... so four hours after i went online to update my credit card for automatic payments i am left with four hours gone from my life and no resolution as the website will not work for me... statements will not appear online and they charge to send paper statements out... they are the most unethical and incompetent company i deal with in this life and i only stay because nobody comes neat the internet speed they can provide... i will settle for 30Mbps anywhere if it was available...
wasting my time is what brighthouse does best... I call and sit for a half an hour in a queue only to be bounced around... I will not contact them via email because brighthouse wants me to enter part of my social security number before it will accept an email... just below the warning: "For security purposes do not include credit card information or bank about information in chat or email" brighthouse asks me to enter social security number information... and it's not even on an https web page, but an apps page... chat wants me to change my pop up settings... every time I have to deal with brighthouse I waste my time jumping through hoops... no other company is so backwards and unfriendly online... yet they charge for paper bills... they still want my money, but they will not allow me to simply pay... they should be paying me for all the time they waste...
and they paid me below minimum wage, giving me a $24 discount for 4 hours working for them trying to fix their site and get my statement so i could see what they were charging me for... i still don't have access to statements, but they escalated the issue to a higher tech level... the gorillas passed the coconut to the chimpanzees... wait, i may be insulting chimps... how that company got the monopoly on fast internet service just is one more example of the corruption in the usa... if i wasn't supporting three others and paying off a new car, i'd just try all the other services and switch to the second fastest one out there...
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