Monday, July 8, 2013

brighthouse issues, yet again

ever since i was upgraded to the 30mb turbo and new router, i experience intermittent internet more often that i did with the old router... especially when i am uploading blog entries to blogger... and i wondered if it was blogger because new non-specific error messages started popping up on blogger, but i am now wondering it is is yet another brighthouse equipment or service issue because it is also effecting email and streaming video... what makes that more certain is the connection itself intermittently loses internet and goes local and a minute or so later it finds the internet again...

the last time i got new equipment from brighthouse, i had to have service people out here to change equipment three or four times before they got it right... and ultimately they had to boost their signal so it would not be as intermittent as it was, so my guess is they don't give good equipment or signal unless a customer complains enough... at least that's been my experience with brighthouse... i guess that's what brighthouse calls being a friend...


we know that complaining about a corporation is futile, after all, just look at the name of this blog... but in case you have some time to waste or are just curious about how bad brighthouse serive gets, here are some of the meaningless complaints inspired by brighthouse...

brighthouse, not
brighthouse disrespect
the continuing saga of brighthouse suckage
cable services
brighthouse sucks, chapter whatever
brighthouse sucks again
brighthouse service, not
not brighthouse
cable and internet search
brighthouse continues to suck
waiting for a brighthouse connection
brighthouse is amazing
brighthouse shut me down again
brighthouse does it again
brighthouse is ridiculous
brighthouse, wow
brighthouse "service"
another brighthouse folly

brighthouse roadrunner broadband turbo internet (updated 7/8/13, back down again):
working near perfectly
working adequately
not working properly
not working at all
5% of the time
25% of the time
65% of the time
5% of the time
no problems
slow downs
intermittent connection, reboot
requires a call to tech support or repair visit

brighthouse digital hd cable tv (table updated 7/8/13, a bit better):
working perfectly
working adequately
not working properly
not working at all
0% of the time

20% of the time

75% of the time

5% of the time

no problems

delays, box/channels reset occasionally, software does not adjust aspect ratio and picture size automatically
sound does not go on at start (this is 80% of the time), picture doesn't come on until channel is changed
box/channel resets randomly or other issue requires reboot, call to tech support, or visit

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